Shipping & Returns

Shipping

We aim to dispatch all orders within 1–2 business days of payment being confirmed. You'll receive a confirmation email once your order is on its way.

Delivery options

• Standard delivery (2–4 business days) — I am always happy to discuss using a faster postal service. Please contact me before purchasing, and I can advise on timescales and cost.

Delivery times are estimated from the date of dispatch, not the date of order, and may take a little longer during busy periods or around public holidays.

Returns

We want you to be happy with your order. Most items can be returned within 30 days of delivery for a refund or exchange.

To be eligible for a return, items must be unused, unwashed, and in their original packaging, with proof of purchase. Fabric cut to order, and other made-to-order or personalised items, can only be returned if faulty.

How to return an item

• Email us at sales@bobbinsandstitch.co.uk with your order number and the item(s) you'd like to return
• We'll confirm the return and send you a return address
• Post the item back to us in its original packaging.
• Once we've received and checked it, we'll process your refund within 5 business days

Return postage is at your own cost, unless the item arrived damaged or faulty. Proof of postage is recommended)

Damaged or faulty items

If your order arrives damaged or faulty, contact us within 7 days of delivery with a photo of the issue and your order number, and we'll arrange a replacement or refund at no extra cost to you.

Refunds

Refunds are issued to your original payment method. Please allow up to 5 business days for the refund to appear, depending on your bank or card provider.

Contact us

Any questions about shipping or returns — get in touch at sales@bobbinsandstitch.co.uk and we're happy to help.